Shipping Policy
Effective September 29, 2026
Every order is packed by hand with care. Here's what to expect once you've placed your order.
1. Processing time
Orders are prepared and dispatched within 2–5 business days after payment is confirmed. Bank-transfer orders are processed once we receive your payment. Made-to-order or custom pieces may take longer; we'll let you know by email if your order will be delayed.
2. Shipping rates
- Orders that include a product priced over $10.00 pay a flat $40.00 shipping charge — once per order, however many items you buy.
- Orders containing only products priced at $10.00 or less ship free.
- The exact shipping cost is always shown at checkout before you pay.
3. Delivery times
- Domestic orders: usually 3–7 business days after dispatch.
- International orders: usually 7–21 business days after dispatch.
Delivery times are estimates, not guarantees. Carrier delays, holidays, weather and customs checks can occasionally make deliveries take longer.
4. Tracking
When your order ships we add a tracking number to it. You can see your order status and tracking number any time from My orders in your account.
5. International orders, customs and duties
International orders may be subject to import duties, taxes and customs fees charged by the destination country. These are not included in our prices or shipping charges and are the responsibility of the recipient, unless your order was paid through Paddle and Paddle collected them at checkout. Refused parcels are returned to us, and refunds for them exclude the original and return shipping costs.
6. Address accuracy
Please double-check your shipping address at checkout. We aren't responsible for orders delayed or lost because of an incorrect or incomplete address. If you notice a mistake, email us straight away — we can update it only until the order ships.
7. Lost or damaged parcels
If your tracking hasn't updated for a long time or your order arrives damaged, contact us and we'll work with the carrier to resolve it. Damaged items are covered by our Refund & Return Policy.
8. Contact
Questions about shipping? Email nepahands@gmail.com or call +61 478 544 668 with your order number.